Channel Service Manager - Trucks & Buses
Date: 25-May-2023
Location: IN
Company: VE Commercial Vehicles Limited
Job Description
Channel Service Manager - Trucks & Buses
Purpose of the Role
This position is created to create first cut contact points of all customers. They will provide first cut technical assistance to workshop to wherever required. They will ensure that all the conplaints of customers are closed effectively.
Span of Control
Education
Graduation-BE (Mechanical)
Experience
3 years
Business Understanding
- Expert understanding Customer Handling
- Comprehensive view of AM offerings.
- People Management
Area of Responsibility
Right Experience to customer: 1. PDI & ECS audit
2. Ensuring required infra , process etc at workshop driving through Retx.
3. OJT & training
Emergency support from Workshops: Resolution time of EOS support
Technical support to workshop and Float Management: 1. First cut technical support & Interface with Uptime for quick support
2. Reporting of Technicial issues
3. Organising training from OEMs
4. Supporting workshops in closing Technical Campaigns
5. Effective Float Management
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Perception management of customers & Complaint management: Perception management of customers & Complaint management
Adoption of Key Customers, Customer Connect & Win Back: 1. Adoption of Customers based on local need (as finalized in between RSM- Sales & ASM- AM)- regular visit, tracking on customer's experience and put required corrective action
2. Repeat sales from these customers (Key customers)
3. Assist CSM in planning connect activities and do necessary analysis on outcome
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Service Commercial: 1. SA penetration
3. Insurance Penetration
4. Eicher Xtend Penetration
5. MilEdge card usage