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Warranty & Process Improvement Executive

Date: 09-Nov-2022

Location: Pithampur, MP, IN

Company: VE Commercial Vehicles Limited

Job Description

Warranty & Process Improvement Executive

Purpose of the Role

# End to end Warranty claim handling for assigned region. Claim processing .
# Ensure efficient claim settlement cycle time for dealers, drive actions for continuous reduction in lead times based on guidelines and policies.
# Claim quality improvements through data analysis, trainings, audit & dealer education on warranty policy & processes
# Warranty system / process improvement by anlyzing anomolis. Driving system/ process correction end to end. 
# Developing analytical tool, reports, dashboards as per business requirements.
# Warranty cost reduction through Failed part analysis & feedback to dealers & releasing warranty failure mode guidelines

Span of Control

Education

Diploma / BE (Mechanical / Automobile)

Experience

Minimum 3-4 years experience in Warranty / Service in automobile industry

Business Understanding

Understanding of the warranty & service processes
Product & technical knowledge

Area of Responsibility

Warranty Process Management & Claim settlement - 1. Ensure efficient claim settlement cycle time for dealers, drive actions for continuous reduction in lead times based on guidelines and authorizations
Improve claim process to achieve “first time right”.
2. Provide all necessary inputs for updating masters such as exclusion, inclusions, warranty master, parts supersession etc. which shall be updated in SAP system.
3. Streamline the NPL collections process within region and all dealers NPL needs to be collected on time. Fornightly report needs to be released to concerned regional team

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Claim Quality Improvement & reduction in rejection rate - The dealers claim rejection % reduction by :
1. Taking necessary preventive action based on claim rejection report.
2. Educate dealers on various guidelines released from time to time by Warranty , TS etc.
3. Conduct OJT for dealer claim handlers by having a structured telecon on rejections.
4. Conduct dealer audits & trainings

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Warranty Process / system improvement - 1. New process requirement & implementation in SAP through IT.
2. System bug resolution through IT
3. Requirement / bug Logic discussion with IT & UAT 

Warranty cost reduction - Technical Rejection , QA feedback & Internal training - 1 .Falied Parts Technical rejection verification
2. Fedback to dealers & field team for correction
3. Internal training to claim processing team based on feedback 
4. Guidelines released jointly with QA & TS , Controls during claim adjudication