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Technical Support Manager (201224)

Date: 13-Oct-2021

Location: IN

Company: VE Commercial Vehicles Limited

Job Description

Technical Support Manager

Purpose of the Role

# This position exists in order to drive product improvements with a close coordination with Industry team and Field Team.
# To drive for end to end solutions on product performance, reliability, durability and initial quality
# To drive for Field campaigns and to release bulletin on time for field awareness. 
# To conduct failure analysis and drive for technical solutions. 

Span of Control




12-15 years of Automobile Service Experience in Aftermarket ranging from Technical / Training/ Diagnosis Expert/ Field Services. Good track record in the earlier organisation and strong leadership approach is recommended.

Business Understanding

Strong understanding of Automotive technology especially in the electrical / electronics and diagnosis concepts. Up to date with the current trends in the automotive technology and also having a insight on the dealer workshop, customer and product dynamics. Should be able to have a strong sense of communication with the external partners and should have Leadership skills to drive for technical solutions.

Area of Responsibility

DRIVE END TO END SOLUTIONS ON PRODUCT PERFORMANCE, RELIABILITY, DURABILITY AND INITIAL QUALITY: 1. To drive for Technical analysis based on FIR/ Warranty/ EOS /Field discussions/ Mails 
2. Drive PDI and transit related issues in Quality forums and provide end to end solution
3. Provide end to end closure with technical solution. 
4. Participation in various joint investigations as and when required
5. Ensure that the product performance and complaint issues are logged with sufficient details/ data in Quality Forums
6. Meet the Failed parts availability in Industry within SLA


DRIVE PRODUCT IMPROVEMENTS: 1. Monitor and measure the efficacy of corrective actions on monthly basis
2. Initiate Benchmarking exercises and drive improvements in product
3. Drive readiness on interim availability of parts for prominent failures
4. Release Service Bulletins, Technical Details and Alerts as a field communication on product improvements with clarity for ease of understanding of `field.


CAMPAIGN MANAGEMENT: 1. Release and launch of technical campaigns 
2. Ensure 30% parts billed before campaign launch
3. Ensure execution of campaign within timelines
4. Monitor and measure the progress of campaign completion

TEAM MANAGEMENT: 1. Drive and motivate team for meeting the individual KRA and for productivity enhancements
2. Competence and skill enhancement of team
3. Generate Monthly reports based on division activities and way forward